Tenancy Progressor

We are seeking a highly organised and detail-oriented Tenancy Progressor to join our lettings team at our Wimbledon Village office. The successful candidate will be responsible for managing the tenancy progression process from offer acceptance to move-in, ensuring all documentation, compliance, and communication are handled efficiently and professionally. This is a client-facing role that requires excellent communication skills and the ability to work to tight deadlines.

Key responsibilities

• Liaise with landlords, tenants, and third parties to coordinate the smooth progression of tenancy agreements.
• Prepare and issue tenancy agreements, guarantor forms, and legal documentation.
• Conduct compliance checks and ensure all tenants meet the necessary criteria.
• Collect first month’s rent, and security deposits.
• Ensure compliance with all legal requirements including Right to Rent checks, Gas Safety Certificates, EPCs, and EICRs.
• Organise inventories, check-ins, and move-in appointments.
• Update CRM systems and maintain accurate records throughout the tenancy process.
• Provide exceptional customer service to all parties and act as the main point of contact during the pre-tenancy stage.
• Resolve queries efficiently and professionally, escalating issues where appropriate.

Key requirements

• Previous experience in a lettings or property-related role is desirable.
• Strong administrative and organisational skills with excellent attention to detail.
• Ability to manage multiple cases and prioritise workload effectively.
• Proficient in Microsoft Office and lettings CRM systems (e.g., Reapit, Jupix, or similar).
• Good understanding of lettings legislation and compliance requirements.
• Excellent written and verbal communication skills.
• Customer-focused with a proactive and solution-oriented mindset.

Preferred qualifications

• ARLA Propertymark qualification or willingness to work towards it.
• Knowledge of the lettings process