Maintenance tips

If you have any maintenance issues whilst renting a property through Hawes & Co you can follow these helpful tips put together by our Property Management Team.

You can contact Property Management on 020 8687 8345 or by completing the contact form

Controlling your central heating

During freezing spells, keep the heating on all the time to prevent the pipes from freezing. If you are out you can turn the thermostat down to maintain a temperature of 15 degrees.

How to control the temperature

The thermostat maintains the temperature in your property. To set it, turn the dial so that the arrow or marker is against the temperature setting you want.
You should also note that on many systems, the individual radiators can be controlled via the turn knobs on the side valves.
You may be able to get further information for controlling your heating via the internet.
If your boiler is not being used during the summer months don’t leave it until the last minute to turn it on when it gets cold.
Test the boiler before the end of the summer as heating engineers are much busier in the autumn and winter.

Bleeding a radiator

When to do it: If the top part of the radiator is cold, while the bottom is warm, this is because air is trapped in the system (which should be filled with water). Bleeding the radiator releases this air and allows hot water to fill the whole system.

Before bleeding

If the whole radiator is cold, check that the radiator valve is turned up. If more than one radiator is cold, the whole system may need to be checked by a heating engineer. Call your property manager during working hours.
Turn off the heating system before bleeding; otherwise the pump might draw more air into the system. You will need a special radiator key, available from most DIY and hardware shops. You will also need a rag or cloth and a bucket or bowl.

How to bleed

The bleed valve is the smallest square nut at the top end of the radiator. Place the key over the valve and hold the cloth around it to catch any water. Gently turn the key anti-clockwise until you hear a hiss – this is the air being released. When water starts to come through, turn the key back clockwise to shut the valve off. DO NOT unscrew the valve completely as the plug will come out.

Leaking, burst or frozen pipes

When pipes leak

Place a dish or bowl underneath the leak.
Pull back any carpets and lay down newspapers or towels to absorb any dampness.
If slow or minor leak advise your property manager on the next working day.

When pipes burst

Turn off the water at the main stopcock, and switch off any water heaters.
Open all taps to drain water from the system.
Can it be isolated? Some appliances may have their own isolation valve, you can use these to stop their water supply.

If electric fittings get wet

Do not touch.
Turn off electricity at the consumer unit.
If you need to turn off all electricity (e.g. because of water penetration), use the main ON/OFF switch on the electricity consumer unit (fuse box).

Checking your fuse box

Check your consumer unit (fuse box), It will either have fuses or trip switches. Modern electric circuits are fitted with a circuit breaker fuse system. If a fault develops, a switch is tripped and the circuit is broken, stopping power to the circuit. Older units will have fuses.

When a switch is tripped

Open the cover on the consumer unit to expose the trip switches. Check which switches have tripped to the OFF position and put them back to the ON position. For more detail, refer to any user manual supplied.

Plugs

Overloaded circuits are common causes of a trip or blown fuse. Therefore do not overload plug sockets by using multiple plug adaptors.

Reporting a repair

From time to time there will be a need to report a maintenance repair on your property. There are a number of ways that you can do this depending on the arrangement that Hawes & Co have with your landlord. This will be outlined in your tenant welcome pack. To make sure you get the right service, please choose from the following options below.

Fully managed tenants

Whether it’s a leaky tap or a blocked drain, we appreciate that from time to time you may experience problems with your property and that you want the repair dealt with quickly and easily.

Please report your repair through Fixflo - our tenant maintenance portal.

Report a repair through Fixflo

None fully managed tenants

If you are in a tenancy agreement that is not fully managed by Hawes & Co then you will need to refer to your Tenants Welcome Pack and report a repair in the way that has been outlined by your Landlord.

If you have misplaced your Tenants Welcome Pack you can contact the Property Management team to request a new one.

Emergency reporting

You will have a tenant’s pack with details of any service agreements which your landlord may have set up – check this for any telephone numbers and contacts which are already in place.

Before you call an emergency contractor, please call the Property Management team on 020 8687 8345.

If you call an emergency contractor and it is subsequently not deemed to be an emergency, you will be liable for the costs incurred.

Out of hours emergency reporting

If the emergency arises outside usual office hours, please call our Out of Hours emergency number 020 8687 8345.

Please note, however, if an emergency call-out is instructed and it is determined that the problem is not an emergency after all and could have been dealt with during office hours, or if the problem has arisen because of tenant misuse, you may be charged the cost.

Emergency repairs mean those repairs which are necessary to alleviate, remove or reduce immediate risk to the safety, security and health of a tenant, the public or property.

Contact property management

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