What our customers say about us

As a first-time buyer, the whole process was quite daunting, but I really appreciated the support and reassurance I received from Paul. Having dealt with a few estate agents during my property search, Paul stood out as someone who was genuinely honest, approachable and trustworthy. I never felt like he was just trying to make a sale, which was really refreshing compared to some of my previous experiences. The process was initially quite slow, but once Paul took over from another agent, things really started moving in the right direction. His communication was great, and it was reassuring to feel that someone was being proactive and genuinely doing their best to progress things. Buying your first property can be stressful, especially when you’re unsure what to expect, but having someone who is honest, responsive and willing to help makes a huge difference. The experience has certainly left a lasting impression, and should I ever decide to sell my property in the future, I would feel genuinely comfortable and confident approaching Paul to handle the sale. Having experienced his honesty and professionalism from a buyer’s perspective, I would have no hesitation in trusting him to market my own home. A big thank you to Paul for his efforts and for making what could have been a stressful experience a much more positive one. I would happily recommend him to anyone looking to buy or sell a property!

I was shown round a three bedroom house. It was even better than the pictures. The estate agent was friendly and informative and not at all pushy ,unlike some others I've used.

I went in to Hawes and Co Surbiton just looking for advice with my properties. The team there were very helpful and knowledgeable, I’ll definitely be calling upon them when I need their assistance

Having had a valuation done by Richard, who is always helpful and easy to deal with, Paul Marchant managed the rest of our house sale. Throughout, Paul was a regular and clear communicator, providing regular updates and chasing the relevant parties and keeping things moving to the extent he could. I would not hesitate to use Hawes, and Paul, in the future.

Pollyanna was attentive and responsive, really polite and professional. Renting a property with her support was nice and smooth.

In the process of looking for a new house we came across Paul from Hawes & Co who showed us the property we ended up buying after almost 18 months of looking. Paul was very professional and helpful all the way through. He was very responsive to all our queries and requests, even outside office hours. He really helped to get the deal agreed and to move things through to completion. I’d choose Paul next time for selling/buying. Recommended.

Pollyanna's help made the renting process a breeze. Would recommend.

Paul Marchant's excellent communication made sure that information passed easily between seller, buyer, freeholder and solicitor throughout the sale process. He was always easily reachable either on the phone or in branch and gave clear and sensible advice. Overall we were very pleased with Hawes & Co Surbiton's sales service and have already recommended them to a friend.

I’m really grateful for all the help and support Pollyanna gave me throughout the whole process of getting my apartment. She was always so helpful, easy to communicate with, and made everything feel so much easier. I really appreciate everything she did :)

Really happy with the service we received from the agency. Pollyanna was particularly helpful, and we appreciated having someone so approachable to guide us through the process. Thanks to her and the team for such a positive experience!

I had a great experience with the agency and really appreciated the team’s support. A special thank you to Pollyanna, who was so helpful and a pleasure to deal with. I’d happily recommend them!

Great service