Coronavirus update

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We are open!

We're pleased to say all our branches are now open.

In line with government guidance all our branches and some of our head office sites are now open, having applied our COVID-19 governance framework including risk assessments.

We are pleased to confirm that we operate a “COVID-19” secure environment.

Covid door

Visiting our branches

Whilst our branches are now open, we ask that you call to make an appointment to see us. This allows us to ensure that we only have the permitted number of customers in our branches at any time and that we have an agent available to see you. Please note, under current Government guidance you will be required to wear a face mask whilst in branch.

Our branch opening hours can be found on our branch pages.

Track and Tracing data

To support the NHS Test and Trace in England, Test and Protect in Scotland and Test, Trace, Protect in Wales some organisations in certain sectors of the economy can volunteer to collect the details, and maintain records, of staff, customers and visitors on their premises. Participation in this scheme for both businesses and individuals is voluntary. Just so you know, we always record customer enquiries in our customer system in order to provide our services to you and your rights over the use of the data are unchanged and outlined in our Privacy Notice. However on request from the relevant Government Agency we will provide your contact information to support the wider public interest of suppressing the COVID-19 virus. Please let us know if you would prefer for us not to share your data in this way.


Viewing properties

We are now able to provide physical viewings in properties, however we ask customers to do a virtual viewing first (if available) to reduce the number of times we're visiting a property. We have produced some guides so you know what to expect on the day and how we are keeping viewings safe for both accompanied and unaccompanied viewings.

Just to reassure you, we have used the Government Guidance for Working in Other People's Homes as the basis for our assessments and have produced the required risk assessment. This ensures our visits are carried out in a safe manner for you and our staff.

Hawes & Co guide to safe viewings

Safe property viewings

Whether you're viewing a property to buy or let or a seller or landlord worrying about having people in your property, find out more about how we're making property viewings safe for everyone.

Coronavirus update


Booking a valuation

It's now possible for us to visit your property to do a valuation. We've prepared special guidelines for you and our teams to minimise the risk of spreading COVID-19 such as handwashing, and social distancing. We'll send you these guidelines in advance of the valuation appointment.

View our valuation safety guidelines

Book a property valuation


Mortgages appointments

Whilst our Financial Consultants are now able to conduct physical appointments, we strongly advocate a video or telephone appointment. Our Financial Services partner, Embrace, will send you your own secure link to a video call with comprehensive instructions of how to set it up.

If you want to speak to a professional adviser about your mortgage, you can book an appointment below. 

Book a mortgage appointment

A note from Hawes & Co

Get in contact

If you have any questions, or are uncertain about how the current situation could affect searching and viewing properties, or selling or letting your property at this time then do give us a call or drop us an email. We can register your interest, provide advice on what you can be doing at this stage, as well as update you on the situation as it changes. If you would like to speak to a local expert, our staff are all available to speak to you over the telephone, via video calls or over email.

Find your local branch

Buyers and renters are still looking

Although we are all at home doing our bit to stop Coronavirus, Hawes & Co are still agreeing sales and lettings deals with buyers and tenants, many who have viewed properties through remote options and are happy to proceed. We also have a number of pre-qualified buyers and potential renters who are registered with us who may be looking for a property like yours. As we know our registered clients and their needs’ we can be quick to match them with your property.

Planning for the future

Although this is a difficult time for everyone, we all know that we will return to the ‘normal’ pace of modern life once the lock down ends. At that point we expect interest and transactions to pick up very quickly. Therefore now is a great opportunity to take the time to research and prepare for your next move to get you ahead of the game.  

London and proud

The recent lock down created a real sense of community in London. Every day we were aware of the key workers who were, and still are, getting up and going out to protect us. Those individuals who selflessly choose to help those less fortunate than themselves.

Hawes & Co have been part of the local community since 1885 and are in the perfect position to be able to support the community and foster that ‘London spirit’. We encouraged our staff to support people in their local communities who may have needed additional help. Whether that was keeping in contact with their own loved ones, supporting local people who may be living alone, local government initiated volunteering, helping the vulnerable with shopping or supporting charities set up to help us all through this unprecedented time. We were proud of our agents and their efforts during lock down. We aim to continue with the community spirit long after the pandemic has left. 

Rest assured Hawes & Co will continue to play our part in a safe and sensible way.

Please take care. Think about others and follow guidelines.

Max Chapman,


Hawes & Co